I'm going to split my review into two parts: stuff that AutoAccessoriesGarage (AAG) could control and stuff that AAG had no control over.
the AAG stuff: the website was easy to navigate, AAG kept me informed of how my order was being handled. Excellent!
stuff they had no control over: the instructions could have had more and better illustrations so you could see the intermediary steps and also which way to turn/twist the lock-down clamps. although everything works fine, my greatest fear is that someday the clamping hardware will fail even when just hand-tightened. the threaded bolt just seems flimsy - my perception.