It was helpful to see the installation instructions on-line before purchasing. The shipping was very quick. No drilling or cutting was required to install on my new Cruze 2012 1LT. The fishwire to pass the mounting bolts down the mounting channels worked quite easily, and the holes lined up very nicely. Two persons might work better for holding the hitch up in place during installation, but I did it alone using some blocks. The hitch construction is very sturdy. I am very pleased.