Shipping Information

SHIPPING INFORMATION

Free Shipping

At Auto Accessories Garage, we always ship fast and free to any of the 48 contiguous United States. Shipping to Alaska and Hawaii is also available, although a shipping charge may apply. Most orders ship within 24 to 48 hours, or faster if noted, and tend to arrive at their destination between two and seven business days. Items that are out of stock or custom-made may have longer processing times.

Once your order shipment is confirmed, you’ll receive an e-mail notification with shipping details and a tracking number.

As you shop, we provide shipping estimates directly on our site. These estimates refer to the date your order is expected to leave our warehouse, and do not include transit time.

Expedited Shipping

At this time, expedited shipping is not available.

Shipping Notification and Receipt

For most standard orders, a signature is not required upon delivery. In some cases, the carrier may elect to require a signature if they deem it necessary.

Missing Items

In rare cases, an order’s tracking number may show delivered before you have received your order. In this case please call 800.663.1570 and we will investigate. If the item cannot be located we will gladly ship a replacement.

Damaged or Defective Items

In the rare case that an item arrives with damage from shipping or manufacturing defects, please call 800.663.1570 and we will be glad to help start the return process or warranty claim, and ship a replacement.

Oversized Shipments

Some of our products are too large standard ground shipping size and must be sent by semi-truck or freight. As with any other order, standard freight shipment is free. In most cases a carrier representative will contact you directly to schedule a time for delivery.

Access and Maneuverability

Keep in mind, a freight shipment will most likely be delivered by a full-sized semi-truck, and reasonable access and maneuverability must be available. The driver is required to deliver the order to the curb, inside delivery may not be available. It may also be necessary for someone to assist the driver in unloading the order. A liftgate may not be available if not requested. If access or assistance is not possible, you may also request to pickup your order from the freight company’s loading dock.

Liftgate

Please call us at 800.663.1570 prior to placing your order if you would like to guarantee a liftgate delivery. There may be an additional fee which is not included in our free shipping policy. Keep in mind, the driver will only use the liftgate to lower your order to street level. It will then be your responsibility to transfer the order to its desired location.

Damage on Packaging

You must sign receipt of delivery on a freight shipment, but first, be sure to inspect the package and shipping materials for any signs of damage. If observable damage is present, refuse the shipment and do not sign the receipt. After refusing the order, please call us at 800.663.1570 so we can complete your claim and begin the return process. If damage is minor and you’d like to accept the shipment, write “Subject to Concealed Damage” on the receipt.

Damage on Product

After receiving your order, you should inspect the contents for any product damage, or “concealed damage.” If any damage is found, retain your copy of the delivery receipt and contact the carrier within 48 hours. If possible, take digital photos of the damage as well to further support your claim. After contacting the carrier, please call us at 800.663.1570 so we can help you complete your claim, and ship a replacement.